Intelligent & dedicated gatekeeping 24/7 digital concierge
Call management
The 3CX AI Personal Assistant (PA) handles incoming calls on behalf of executives, ensuring only the right people get through. It screens callers, checks availability and connects priority contacts instantly.
Intelligent call screening
Availability-aware routing
Message handling
AI PA for personal productivity & call management
Executives receive constant interruptions - internal calls, unknown numbers and low-priority requests. The 3CX AI Personal Assistant acts as a gatekeeper, managing communication and ensuring only relevant calls get through.
Powered by OpenAI, the PA communicates naturally with callers, screens requests and decides how to handle each interaction based on predefined rules. It can identify trusted contacts, block unnecessary transfers and maintain a professional, consistent experience for every caller.
For busy professionals and leadership teams, the AI Personal Assistant reduces distractions, protects time and ensures critical communication is never lost.
Easy Setup & Integration
The AI Personal Assistant is available with the 3CX Enterprise/AI license and configured directly from the Admin Console. Connect to OpenAI, assign the PA to an extension and define behavior in minutes.
Security & Control
All communication is secured via encrypted HTTPS. Administrators maintain full control of API keys and usage, with cost management handled through OpenAI’s dashboard.
Scalable & Flexible
Whether for a single executive or an entire leadership team, you can deploy multiple Personal Assistants, each tailored to individual preferences, departments or regions - without additional hardware.
Your AI Personal Assistant questions answered…
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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